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Terms and Conditions

 

PLACING ORDERS ON THE PLATFORM 

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ELIGIBILITY TO ORDER

To place an order on the Platform, you must be of legal age in your country and a consumer - not a reseller. 

 

NO PURCHASE FOR RESALE

The Platform is intended solely for DSE Suites to sell DSE Suites items, designed by DSE Suites designers for  products direct to end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of DSE Suites product by someone who resells, or intends to resell, the DSE Suites product to others (consumers, businesses or any third party).  If DSE Suites believes you are involved in purchase for resale, DSE Suites reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.  

 

HOW TO ORDER

You may need an e-mail address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Website such as, adding items to your shopping cart and submitting your order. 

When you submit an order we will send you an email acknowledging receipt of your order.  Our acceptance of the order takes place when the Products are shipped to you - we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference.  If we are unable to supply you with a product, we will inform you of this in writing and will not process the order. 

 

OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT

Fulfillment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:

  • the product is not available / in stock;

  • your billing information is not correct or not verifiable;

  • your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;

  • your bank transfer payment is not received within 12 calendar days after acceptance of your order;

  • we believe you are under the legal age in your country;

  • we believe that you are a reseller;

  • there was an error in the price displayed on the Platform;

  • we could not deliver to the address provided by you;

  • due to an Event Outside Our Control (see below); or

  • in the event of misspelling, pricing or other errors or mistakes in the Platform information.

 

DATA CHECK

When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud.  We run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted. 

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PRICE/PAYMENT

 

PAYMENT METHODS

We do not accept any method of payment other than those listed at checkout. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action. 

 

PAYMENT PROCESSING

Except with respect to pre-ordered products, if you pay by credit/debit card, we will deduct the amount due from your account as soon as your order leaves our warehouse.  In the event that no payment has been received within 12 calendar days after you submitted your order, your purchase will automatically be cancelled. 

 

PRICES AND CURRENCY

The product prices displayed on the Platform are inclusive of Value-Added Tax (VAT), as applicable. Shipping rates are applied per order.

Prices are quoted in local currency. If you change the country of delivery while browsing or during check out, prices from that moment may be quoted in a different currency. Please note that changing the country of delivery may have an influence on the price due to a change in currency or to country specific pricing. 

 

YOUR TOTAL PRICE

The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency. 

If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control. 

 

PRICE CHANGES

The prices of the products will be as displayed on the Platform. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation. 

 

SHIPPING & DELIVERY

DELIVERY – WHERE AND WHEN

We do not manage shipment of items and are subject to third party delivery schedules. They do not ship on certain public holidays. We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed in the help section of the Website.

 

SPLIT DELIVERY

Where possible, we try to deliver all items which you have ordered at the same time.

We reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time your order was placed. You will not be charged for any additional delivery costs. 

 

INSPECTION UPON DELIVERY

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.

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Email us @ dsesuites@gmail.com  if you have any problems. 

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